Information for buyers
Information for buyers
Buying on Jaleema is easy! On the African marketplace, a wide range of products awaits you. Browse through the different categories or special offers, you will certainly find what you are looking for.
Before the purchase:
The platform has been designed in the simplest way possible so that you can easily find what you are looking for. It is possible to add an item to your favorites - it will be saved there and will remain accessible at any time. This feature is ideal if you want to keep an eye on an item or if you are still undecided.
After the purchase:
Once the payment has been received by the seller, your items will be sent to you by the seller by post.
The shipping costs are based on several criteria. The decisive factors here are the size, the weight, the number of articles and whether the shipment is made within one country or between two countries. As a rule, the seller determines the shipping costs themselves. The items may be shipped worldwide as long as the purchase is made through the existing and accepted by the seller currencies.
Differing Shipping Address
You can also have an item sent to a different address than the one stored in your account - for example, as a gift. The address can be adjusted during the payment process. Please also note here that the shipping costs may change depending on the country of destination.
Contact to the seller
It is possible for the buyer to contact the seller internally via Jaleema. Here inquiries, requests or problems regarding the articles can be communicated to the seller. You can call up this function by selecting the salesperson profile of the selected article. There you will finally find the contact function.
Problems or errors with a purchased item
The same applies if you are dissatisfied with a product or the article should actually be flawed. Again, you must first contact the seller. To prevent any problems, it is important to read the terms and conditions of the seller, if any, before purchasing.
As a rule, the sales on the market place run smoothly. Even though the sellers themselves are responsible for describing their offers, Jaleema takes care to sell high quality merchandise on the online platform. Therefore, it is very rare for a buyer to be dissatisfied with their product. However, should it actually happen, the item may be returned within the 14 day period. Please note that the seller on Jaleema on each product page your own cancellation policy.
If you wish to return an item, you must do so in writing within the 14 day period. Once the item has arrived at the customer, this 14-day period will have your money to transfer back to the means of payment used by you for the purchase. The seller is obliged to repay the shipping costs incurred as part of the shipping as standard shipping. When returning, however, the consumer is obliged to pay the shipping costs, insofar as no other or specific details have been made in the cancellation policy of the seller. The return costs, in the case of goods that can not be shipped by parcel, must be communicated by the dealer to the purchaser before purchase.
Right of withdrawal with downloads
Digital products have different return policies than physical products. If you acquire a digital product in the form of PDF, Ebooks or music files, you agree with the explicit reference in the cancellation policy of the dealer that you can not return the digital product.